Terms & Conditions

Company Information


The Alt Box
80 Bold Street (inside Soho's)
L1 4HR 

Telephone: 0161 975710

Email: admin@thealtbox.co.uk


Whilst all efforts are made to ensure accuracy of descriptions, specifications, and pricing there may be occasions where errors arise. Should such a situation occur The Alt Box cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

The Alt Box returns policy has been set up to keep costs down and to make the process as easy for you as possible. If for any reason you are unhappy with your purchase, you can return it for a refund within 14 days of the delivery date. Please note: The buyer is responsible for the P&P cost of returning an item unless the item is faulty or a mistake was made by us. Please make sure you are happy with your purchase before removing any labels or tags. Please obtain proof of postage when returning items to prevent any problems if items go missing in the post.


If when you receive your product(s), you are not completely satisfied you may return the items to us, within 14 days of exchange or refund. Returns will take approximately 7 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. The Alt Box will not be held responsible for items lost or damaged in transit.

All shipping back to The Alt Box is paid for by the customer. We are unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s expense.

If you are returning items for exchange please be aware that a second charge may apply.


For reasons of hygiene and public health, refunds/exchanges are not available for any piercing products (this does not apply to faulty goods – faulty products will be exchanged like for like).

Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact The Alt Box immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto your original method of payment.

Conditions Of Use

The Alt Box and its affiliates provide their services to you subject to the following conditions. If you visit our shop at www.thealtbox.co.uk you accept these conditions. Please read them carefully The Alt Box controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.

License and Site Access

The Alt Box grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of The Alt Box.

Product Descriptions

The Alt Box and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on www.thealtbox.co.uk that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologise for any inconvenience this may cause you.


Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT.  Delivery charges are separate and where appropriate may be subject to VAT.

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